Verizon Wireless found out real quick the lessons that companies like Netflix have already learned when customer outrage is sparked. Their big plans to institute a $2 “convenience fee” for every credit card transaction (regardless of whether it was over the phone or on the internet) caused a massive outcry that left them back-peddling to save face. Really, Verizon? Now we have to pay a fee to pay our bills. Customers — 1 Verizon — 0

Follow